// refunds
A clear way to change your mind.
Refunds and subscription cancellations for Pro payments, top-ups and group codes.
// paid purchases
Refunds within 14 days
Pro monthly payments, including renewals, Pro for three months and top-ups qualify for a full refund within 14 days of payment if less than 10% of the credits from that payment have been spent.
A bundle of five or ten codes for Pro, three months qualifies within 14 days while none of its codes has been redeemed. Existing purchases keep their original terms.
Email support@distari.com with the receipt. Paddle, our merchant of record, processes refunds. When a refund is approved, the credits from that purchase are removed from the balance.
This policy does not limit any refund or withdrawal rights you have under applicable law.
// pro monthly
Cancel any time
You can cancel Pro monthly any time through Manage billing in the web app. It stays active until the end of the paid period. Canceling stops future renewals; it does not request a refund for a payment already made.
Pro for three months is a one-time payment and never renews. Top-up credits never expire. Free needs no card and never charges you, so there is no Free-plan payment to cancel or refund.